Contact Us
Whether you have a question about one of our casino reviews, want to flag something we may have missed, or simply need a hand navigating your options as an Australian player — this is the right place. The Casinos Australia team reviews offshore online casinos available to players in Australia, and we take reader feedback seriously.
What We Can Help With
Our editorial focus is on helping Australian adults make informed decisions about online casinos — from PayID deposits and welcome bonuses through to game selection and responsible gambling tools. Here are some of the things readers most commonly contact us about:
- Clarifications on bonus terms, wagering requirements or maximum cashout limits
- Questions about PayID and other Australian-friendly payment methods
- Queries about the offshore licensing and legal status of casinos we have reviewed
- Feedback on a review, rating or ranking on this site
- Responsible gambling support information and referrals
- Corrections — if you believe a fact on any page is inaccurate or outdated, please tell us
What We Are Not
To avoid any confusion: Casinos Australia is an independent comparison and review site. We are not a casino operator, and we do not facilitate gambling of any kind. We cannot access your casino account, resolve payment disputes on your behalf or intervene with an operator directly. For account-specific issues, your first call should always be the casino's own customer support team.
If you are experiencing gambling-related harm, please visit our responsible gambling page for information on the support services available to Australian players, including free, confidential help lines.
Our Editorial Standards
Casinos Australia earns revenue through affiliate partnerships. If you visit a casino through a link on this site and create an account, we may receive a commission. That commercial relationship does not influence our editorial ratings, rankings or the content of our reviews. Operators cannot purchase a higher position, and we will always note where a site falls short — including our highest-rated picks.
Our reviews are based on thorough research and ongoing verification. We check licensing details, bonus terms, payment conditions and game libraries, and we update pages when material facts change. You can read more about who we are on our About Us page.
Before You Write
It is worth checking whether your question is already answered on the site. Some of the topics readers ask about most often are covered in detail across our review pages:
- PayID deposits: Covered in individual casino reviews — look for the payment methods section on each page.
- Bonus terms: We include wagering requirements, expiry periods and maximum cashout limits alongside every headline offer.
- Licensing: Each review notes the licensing jurisdiction and, where available, the licence number for the operator.
- Responsible gambling: Our responsible gambling page lists tools, limits and support services relevant to Australian players.
- Terms of use: Our Terms and Conditions explains what this site is, how it operates and how affiliate relationships work.
How to Reach Us
You can contact the Casinos Australia editorial team by sending a message to the email address shown below. We aim to respond to all genuine enquiries within two to three business days. Please include as much relevant detail as possible — for example, the name of the casino you are asking about, the page URL if you are reporting an error, or the specific bonus or payment method your question relates to.
Email: [email protected]
We read every message. We do not respond to link exchange requests, sponsored content pitches or unsolicited SEO proposals.
Corrections and Accuracy
Our fact-check process is ongoing, but mistakes do happen. If you spot an error — an incorrect bonus figure, an outdated payment method listing, a licensing detail that has changed — please let us know with as much context as you can. We will investigate promptly and update the relevant page if a correction is warranted. Keeping our information accurate is central to what we do, and reader reports are a valuable part of that process.